FAQs

We have put together a list of answers to your most frequently asked questions.

About us

What is Global Exchange?

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the third in the world, rendering service to private individuals in their trips for business or pleasure. 

Our company is located in the main airports, hotels and shopping centres of 20 countries, serving over 4.8 million Customers a year. Besides, in Spain, we are offering an online currency exchange service, with home delivery or collection at Correos (Spanish postal service), for a wide range of foreign currencies.

Online money orders

Is the exchange rate at the branches the same as online? Do you charge any commission? Do I have to send some sort of document to place my order? I have already placed my order, where and how will I receive my currency? Can I cancel an online order? Do I have to be home or drop by Correos to collect my order? Can I return an order that I have picked up already? What happens if I have some leftover currency after my trip?

Travel money at branches

Do you charge any commission? What payment methods do you accept at your branches? 

Services

Do I get Iberia Avios or Air Europa's SUMA miles when exchanging my currency with Global Exchange?

Yes, you will get either Iberia Plus Avios or Air Europa´s SUMA miles for any transaction over a certain threshold in euros, both in our branches and online. Do not forget to take your card with you for your exchange transactions at our branches or enter your number at the confirmation page of your order on our website for Spain.

Check here the points you will accumulate in terms of the currency exchanged depending on the chosen frequent flyer scheme.

I submitted my Iberia Plus / Air Europa SUMA card in my transaction, but I do not see the points added to my balance. Why is that?

Frequent flyer points can take up to two months to appear on your card record. If passed this time, you still cannot manage to see them, please contact our Customer Service Department using the online form. Please include all relevant information concerning your transaction such as: full name, receipt number, date, branch and ID used.

When I carried out my transaction, I did not have my Iberia Plus / Air Europa SUMA card with me. How can I get these points back?

To get the points you are owed from your transaction, send us a scanned copy of the card and your receipt number to this e-mail: atencioncliente@grupoglobalexchange.com.

Which Tax Free companies do you work with?

At our airport branches in Spain, we partner up with El Corte Inglés, Tax Refund, Premier Tax Free, La Caixa Innova Tax Free and Tax Free Worldwide. Please note that Global Exchange acts as a mere agent or intermediary for theses tax free companies, and that our only role is to refund you your money in cash. For any specific questions on the tax free process, please contact any of the companies above.

For further information on the tax free process, please visit the website of Madrid-Barajas Adolfo Suárez International Airport.  

What is the Tax Free service about? 

If you are not a resident in the European Union and you have been travelling around Spain or any other member state, you have the right to get a tax refund at the airport for your purchases in the country. 

To be able to get a tax refund for your purchases in Spain, the amount spent in each store shall be over EUR 90.15 and you have to seal the documents in customs within a period of 3 months since the tax refund cheque was issued. 

Get more information.

Questions? Doubts?

CONTACT US

Call us for free:

900 855 550

or chat with one of our agents:

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