FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the third in the world, rendering service to private individuals in their trips for business or pleasure. 

Our company is located in the main airports, hotels and shopping centres of 23 countries, serving over 8 million Customers a year. Besides, in Spain, we are offering an online currency exchange service, with home delivery or collection at Correos (Spanish postal service), for a wide range of foreign currencies.

No. The exchange rate applied to online money orders with home delivery or collection at Correos is better than the one you can find at our airport branches. Besides, upon exchanging your currency through our website, which you will have delivered at your door for free (in orders over EUR 300), you have the advantage of making sure that your currency will be available beforehand, while at the airport we cannot give you that guarantee. 

No, we do not charge any commissions for any exchange transaction, we only charge a trading margin, which will be smaller the higher the amount is, or if you decide to order your currency online instead of exchanging it at our branches. 

Banks, however, will charge you the trading margin plus a commission, while in Global Exchange we only charge the trading margin. Compare our margins to those of your bank and add the commission to see how much more you are paying. 

Yes. For transparency reasons, Anti-money Laundry regulations require to identify the person carrying out the exchange transaction. This process is as simple as uploading a copy of your ID (Spanish ID/NIE number), both sides, to the website of Global Exchange.

You only have to do it once, upon creating your user account, since for further transactions you’ll just have to log in with your credentials.

If you decide to have your order delivered at your door or collect it in a Correos branch of your choice, these are the deadlines:

- If you place your order from Monday to Friday, before 2 p.m., we will deliver it to you within 2-4 working days.

- If you place your order from Monday to Friday, after 2 p.m., or on a Saturday, Sunday or bank holiday, we will deliver it to you within 3-4 working days.

- If you are travelling in less than 4 working days and your order is urgent, you can collect your travel money straight at the airport. In this scenario, you will pay the rates we apply at the airport, but we will give you a 10% discount over the exchange margin. 

Whatever the case may be, you will have to submit the same (valid) ID (Spanish ID/NIE number or passport) you uploaded to the website of Global Exchange to qualify to collect the order.

Besides, if your order exceeds EUR 2,000, we will break it down into smaller amounts —two instalments— for security reasons and send it to you one right after the other to the designated address or the Correos branch of your choice.

Yes, no problem whatsoever. If the order is cancelled before we have dispatched it to Correos for delivery (somewhere around 6 p.m. on working days), we won’t charge you. Should you wish to cancel your order, we recommend you to call our Customer Service Department as soon as possible on our toll-free telephone number 900 855 550, and provide us with your order number. 

Yes, for transparency reasons, the person placing the order must be the same who picks it up at home or collects it at Correos, upon submitting your ID to the Correos representative delivering/handing it to you. 

If you choose the home delivery option and you are not home at the time of delivery, Correos will make a second attempt. If they fail to deliver the order to you a second time, it will be deposited in the closest Correos branch for you to collect it, provided that you submit the same ID you used to place the order in the first place. 

Yes. You have up to 15 days to return an order from the moment you collect it. To do so, you should call our Customer Service immediately on our toll-free telephone number, 900 855 550, and provide us with the order number, as well as fill out the refund request, indicating the serial number of each banknote delivered to you. 

Later on, we will send a carrier to the designated address to pick up the order and, once we have received it and checked its content, we will proceed on to refunding your money to your card.

If upon your arrival to Spain, you still have some leftover currency from your original transaction at the start of your trip, drop by any of our branches for a reverse transaction.

No, we do not charge any commissions for any exchange transaction, we only charge a trading margin, which will be smaller the higher the amount is, or if you decide to order your currency online instead of exchanging it at our branches.

Banks, however, will charge you the trading margin plus a commission, while in Global Exchange we only charge the trading margin. Compare our margins to those of your bank and add the commission to see how much more you are paying. 

In order to offer you the best possible service, we accept different methods for you to pay for your travel money at our branches: cash, Visa or MasterCard credit cards, or debit cards such as Visa Electron, and Traveller Cheques. 

At our airport branches in Spain, we partner up with El Corte Inglés, Tax Refund, Premier Tax Free, La Caixa Innova Tax Free and Tax Free Worldwide. Please note that Global Exchange acts as a mere agent or intermediary for theses tax free companies, and that our only role is to refund you your money in cash. For any specific questions on the tax free process, please contact any of the companies above.

For further information on the tax free process, please visit the website of Madrid-Barajas Adolfo Suárez International Airport.  

If you are not a resident in the European Union and you have been travelling around Spain or any other member state, you have the right to get a tax refund at the airport for your purchases in the country. 

To be able to get a tax refund for your purchases in Spain, the amount spent in each store shall be over EUR 90.15 and you have to seal the documents in customs within a period of 3 months since the tax refund cheque was issued. 

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